Privacy Policy

Dynamic Equine Therapy is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.

1. Information We Collect

We may collect the following information when you contact us, request a booking, or complete an intake form:

Your name and contact details (phone, email)
Your horse’s name, age, history, and relevant health information
Location details for appointments
Any information you choose to provide in enquiries or messages

2. How We Use Your Information

We use your information to:

Contact you about bookings, confirmations, and appointment changes
Provide equine osteopathy and bodywork services
Keep treatment notes for professional and legal requirements
Improve our services and communication
Respond to enquiries or customer support requests

We do not sell or share your personal information with third parties unless legally required.

3. Storage & Security

Your information is stored securely through our booking system and/or internal records.
We take reasonable steps to protect your data from misuse, loss, or unauthorised access.

4. Cookies & Website Analytics

Our website may use basic cookies or analytics tools to improve user experience and understand website traffic.
This data is general and does not identify you personally.

5. Access & Corrections

You may request access to the personal information we hold about you or ask us to update or correct it at any time.
Please contact us directly to make a request.

6. Retention of Information

Client and treatment information may be retained for legal, insurance, or professional record-keeping requirements.

7. Contact

If you have any questions about this Privacy Policy or your personal information, please contact kd.equineosteo@gmail.com.